Please use this identifier to cite or link to this item: http://hdl.handle.net/10603/248022
Title: The impact of service quality on customer satisfaction and patronage intentions a study on selected public and private sector commercial banks in Kerala
Researcher: Uvais M
Guide(s): Sulaiman E
Keywords: Commercial banks in Kerala
Customer satisfaction
Service quality
University: Mahatma Gandhi University
Completed Date: 05/03/2018
Abstract: newline
Pagination: Xiii,271
URI: http://hdl.handle.net/10603/248022
Appears in Departments:School of Management and Business Studies

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10_chapter1.pdfAttached File162.65 kBAdobe PDFView/Open
11_chapter2.pdf355.94 kBAdobe PDFView/Open
12_chapter3.pdf176.46 kBAdobe PDFView/Open
13_chapter4.pdf2.86 MBAdobe PDFView/Open
14_chapter5.pdf158.19 kBAdobe PDFView/Open
15_chapter6.pdf4.67 MBAdobe PDFView/Open
16_conclusion.pdf166.79 kBAdobe PDFView/Open
17_bibliography.pdf133.47 kBAdobe PDFView/Open
18_appendices.pdf74.79 kBAdobe PDFView/Open
1_title.pdf92.18 kBAdobe PDFView/Open
2_plagiarism certificate.pdf3.65 MBAdobe PDFView/Open
3_declaration.pdf41.42 kBAdobe PDFView/Open
4_certificate.pdf234.01 kBAdobe PDFView/Open
5_acknowledgement.pdf15.75 kBAdobe PDFView/Open
6_contents.pdf7.27 kBAdobe PDFView/Open
7_list_of_tables.pdf15.6 kBAdobe PDFView/Open
8_list_of_figures.pdf9.9 kBAdobe PDFView/Open
9_abbreviations.pdf8.79 kBAdobe PDFView/Open


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