Please use this identifier to cite or link to this item: http://hdl.handle.net/10603/224939
Title: A critical study of consumer protection in online shopping in India
Researcher: Narayan, Pratima
Guide(s): Patil Ashok R
Keywords: Consumer law
Consumer protection
Online consumer awareness
Online consumer complaints
Online consumer dispute
Online dispute complaints
Online shopping
Social Sciences,Social Sciences General,Law,
University: National Law School of India University
Completed Date: 04/11/2016
Abstract: The architecture of electronic commerce provides a dynamic and collaborative platform to business and consumers. Though there is abundant literature on issues pertaining to consumer protection in electronic commerce, this is perhaps the first attempt to address the study in a holistic manner, addressing three major aspects of consumer protection in online shopping - information disclosure, consumer awareness and grievance redressal. The three aspects correspondingly relate to three major consumer rights right to information, right to consumer education and right to seek redressal respectively. Information disclosures in online transactions being at the heart of the problem, the study is useful in identifying areas where government intervention in online markets serving consumers may be warranted, and the form of intervention that will be most effective. The study goes to the extent of placing a regulatory framework on uniform disclosure guidelines to be complied by businesses that offer goods and services for sale to consumers through the electronic medium. The new framework can be a starting point to new policy actions towards consumer empowerment. newlineThe study also aims to identify and develop solutions and strategies to achieve consumer education and awareness that address relevant issues in online shopping. An in-depth analysis of a body of consumer cases before the consumer dispute redressal agencies is made to bring outa critical examination of the administrative and enforcement mechanisms of the Consumer Fora in handling grievance arising out of online shoppingand to suggest appropriate measures to strengthen consumer grievance handling. newline newline
Pagination: i - xxii, p.1 - 326
URI: http://hdl.handle.net/10603/224939
Appears in Departments:Department of Law

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01_title.pdfAttached File160.33 kBAdobe PDFView/Open
02_declaration.pdf216.31 kBAdobe PDFView/Open
03_certificate.pdf216.57 kBAdobe PDFView/Open
04_acknowledgement.pdf217.84 kBAdobe PDFView/Open
05_contents.pdf265.61 kBAdobe PDFView/Open
06_list of abbrevations .pdf127.81 kBAdobe PDFView/Open
07_list of cases.pdf264.53 kBAdobe PDFView/Open
08_list of figures & graphs.pdf236.98 kBAdobe PDFView/Open
09_list of tables.pdf135.94 kBAdobe PDFView/Open
10_chapter1.pdf863.58 kBAdobe PDFView/Open
11_chapter2.pdf739.7 kBAdobe PDFView/Open
12_chapter3.pdf1.34 MBAdobe PDFView/Open
13_chapter4.pdf1.5 MBAdobe PDFView/Open
14_chapter5.pdf622.85 kBAdobe PDFView/Open
15_chapter6.pdf830.76 kBAdobe PDFView/Open
16_chapter7.pdf747.34 kBAdobe PDFView/Open
17_chapter8.pdf411.46 kBAdobe PDFView/Open
18_appendix.pdf4.18 MBAdobe PDFView/Open
19_bibliography.pdf444.59 kBAdobe PDFView/Open


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