Please use this identifier to cite or link to this item: http://hdl.handle.net/10603/175638
Title: Effect of consumer complaint intention and effective complaint handling on consumer trust and retention a study with reference to retail sector
Researcher: Singh, Vaishali
Guide(s): Jain, Amit
Keywords: 
comsumer complaints
consumer behavior
University: JK Lakshmipat University
Completed Date: 2016
Abstract: 
Pagination: x, 231 p.
URI: http://hdl.handle.net/10603/175638
Appears in Departments:Institute of Management

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10-chapter-2.pdfAttached File40.45 kBAdobe PDFView/Open
11-chapter-3.pdf925.18 kBAdobe PDFView/Open
12-chapter-4.pdf40.1 kBAdobe PDFView/Open
13-chapter-5.pdf487.05 kBAdobe PDFView/Open
14-chapter-6.pdf45.15 kBAdobe PDFView/Open
15-chapter-7.pdf52.52 kBAdobe PDFView/Open
16-chapter-8.pdf33.02 kBAdobe PDFView/Open
17- chapter-9.pdf219.55 kBAdobe PDFView/Open
18-chapter-10.pdf64.98 kBAdobe PDFView/Open
19-references.pdf195.93 kBAdobe PDFView/Open
1-cover pages.pdf42.58 kBAdobe PDFView/Open
20-bibliography.pdf42.73 kBAdobe PDFView/Open
21- appendices.pdf40.11 kBAdobe PDFView/Open
22- questionnnaire.pdf44.14 kBAdobe PDFView/Open
23- list of publication.pdf24.73 kBAdobe PDFView/Open
2- declaration by candidate.pdf34.04 kBAdobe PDFView/Open
3- certificate of supervisor.pdf34.32 kBAdobe PDFView/Open
4- acknowledgement.pdf35.24 kBAdobe PDFView/Open
5-table of contents.pdf38.13 kBAdobe PDFView/Open
6-list of tables.pdf41.59 kBAdobe PDFView/Open
7-list of figures.pdf19.69 kBAdobe PDFView/Open
8-abstract.pdf27.47 kBAdobe PDFView/Open
9-chapter-1.pdf43.25 kBAdobe PDFView/Open


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