Please use this identifier to cite or link to this item: http://hdl.handle.net/10603/134539
Title: Customer expectations and perceptions of service quality a comparative study of public and private sector banks
Researcher: Sharma, Preeti
Guide(s): Kastiya, Shweta; Madan, Poonam
Keywords: Customer, expectations, perceptions, service quality, public, private sector banks
University: The IIS University
Completed Date: 7/12/2016
Abstract: newline
Pagination: xxxi, 145p.
URI: http://hdl.handle.net/10603/134539
Appears in Departments:Department of Management

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01_title.pdfAttached File14.88 kBAdobe PDFView/Open
02_certificates.pdf180.11 kBAdobe PDFView/Open
03_acknowledgement.pdf50.77 kBAdobe PDFView/Open
04_contents.pdf154.67 kBAdobe PDFView/Open
05_preface.pdf89.08 kBAdobe PDFView/Open
06_list of table charts and figures.pdf220.77 kBAdobe PDFView/Open
07_chapter 1.pdf527.75 kBAdobe PDFView/Open
08_chapter 2.pdf360.04 kBAdobe PDFView/Open
09_chapter 3.pdf355.01 kBAdobe PDFView/Open
10_chapter 4.pdf3.83 MBAdobe PDFView/Open
11_chapter 5.pdf980.3 kBAdobe PDFView/Open
12_chapter 6.pdf291.81 kBAdobe PDFView/Open
13_references.pdf182.7 kBAdobe PDFView/Open
appendices.pdf442.11 kBAdobe PDFView/Open


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